International Customer Support Executive – Hyderabad
HyderabadFull-timeJunior level7 L a yearPosted yesterday
Junior customer support role at Gratitude in Hyderabad. Needs a degree. Pays ₹7 LPA.
About the role
The role involves resolving customer queries, providing technical assistance, troubleshooting software-related issues, and identifying opportunities for cross-selling and upselling.Key ResponsibilitiesHandle inbound and outbound customer interactions through voice and chat channels.Resolve customer queries related to subscriptions, billing, payments, cancellations, refunds, and account management.Ensure First Call Resolution (FCR) while maintaining high customer satisfaction.Troubleshoot account…
What you need
- Customer service
- CRM
- Voice process
- Customer handling
- Cross-selling
- iOS
Good to have
- Android