International Process – Customer Support & Sales
HyderabadFull-timeJunior level7 L a yearPosted 2 weeks ago
Customer support role at Gratitude in Hyderabad. Needs a degree. Pays ₹7 LPA.
About the role
The role involves resolving customer queries related to software products, subscriptions, billing, and technical issues while identifying opportunities for cross-selling, upselling, and customer retention.Key ResponsibilitiesHandle international customer interactions through voice and other support channels, including chat and email.Resolve customer queries efficiently, ensuring high customer satisfaction and first-call resolution.Assist customers with software subscriptions, billing, invoices,…
What you need
- Customer service
- Sales
- Voice process
- Communication
Good to have
- CRM
- Upselling
- Cross-selling
- Customer handling
- iOS
- Escalation handling