International Process Executive
HyderabadFull-time1–3 yrsPosted 2 weeks ago
Junior customer support role at Gratitude in Hyderabad. Needs 1–3 years and a degree.
About the role
You’ll answer questions, resolve issues, and provide a helpful, professional experience on every call.ResponsibilitiesHandle inbound and/or outbound customer calls in English.Understand customer needs and resolve queries clearly and efficiently.Follow call-handling procedures, quality standards, and compliance requirements.Record customer interactions accurately in the required systems.Meet agreed targets for call quality, customer satisfaction, and productivity.Escalate complex issues to the…
What you need
- Voice process
Good to have
- Customer service
- Customer handling