Manager - Domain Expert
KolkataFull-time8–10 yrsPosted 4 weeks ago
Senior customer support role at Gratitude in Kolkata. Needs 8–10 years and a BBA, B.Tech or B.E..
About the role
Manager - Domain Expert_A_KolkataLocation: KolkataExperience: 10 to 15 yearsBand: BPO 5/6Salary: up to 20 LPAJob code: 434122Job SummaryWe are looking for an experienced Domain Expert – Utilities with strong knowledge of electricity and gas utility operations, particularly across the Australian and UK retail markets.The role will provide subject matter expertise across customer operations and back-office processes, with a focus on Meter-to-Cash, Customer-to-Cash, process improvement, analytical…
What you need
- Problem solving
Good to have
- CRM
- Six Sigma
- SOP writing
- Root cause analysis
- Reconciliation