Manager – Domain Expert – Utilities
KolkataFull-time10–15 yrsPosted over a month ago
Leadership customer support role at Gratitude in Kolkata. Needs 10–15 years and a BBA, B.Tech or B.E..
About the role
Act as a subject matter expert for electricity and gas customer operations and back-office processes.Provide end-to-end expertise across Meter-to-Cash and Customer-to-Cash processes.Handle areas including onboarding, move-in/move-out, metering, tariffs, billing, payments, collections, complaints, and exceptions.Analyse operational data, customer feedback, complaints, errors, rework, ageing, and manual touchpoints to identify improvement opportunities.Map end-to-end processes, system touchpoints,…
Good to have
- CRM
- Six Sigma
- SOP writing