Manager – Domain Expert (Utilities)
KolkataFull-time10–15 yrsPosted 3 weeks ago
Leadership customer support role at Gratitude in Kolkata. Needs 10–15 years and a BBA, B.Tech or B.E..
About the role
Manager – Domain Expert (Utilities)Job SummaryWe are looking for an experienced Domain Expert – Utilities with strong knowledge of electricity and gas utility operations, particularly within the Australian and UK retail markets.The role will provide subject matter expertise across customer operations and back-office processes, with a focus on Meter-to-Cash (M2C), Customer-to-Cash (C2C), process improvement, analytical problem-solving, and business value creation.The successful candidate will…
Good to have
- Six Sigma
- CRM
- SOP writing
- Root cause analysis
- Reconciliation