Manager – Domain Expert (Utilities)
KolkataFull-time10–15 yrsPosted 3 weeks ago
Leadership customer support role at Gratitude in Kolkata. Needs 10–15 years and a BBA, B.Tech or B.E..
About the role
The candidate will provide subject matter expertise across customer operations, back-office processes, and end-to-end Meter-to-Cash (M2C) and Customer-to-Cash (C2C) processes.The role involves identifying process gaps, analysing operational performance, driving continuous improvement, simplifying customer journeys, and developing solutions to improve customer experience, operational efficiency, compliance, and business value.Key ResponsibilitiesAct as a subject matter expert in electricity and…
Good to have
- CRM
- Customer service
- Six Sigma
- Root cause analysis
- SOP writing
- Reconciliation