! Premium Team Leader Collections Process | MNC Client | Good Career Growth
GurugramFull-time5–10 yrsPosted 1 week ago
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
Lead and mentor a team of collections professionals, setting performance goals, and conducting regular performance reviews. Develop and implement strategies to improve team efficiency and effectiveness. Create and execute effective collections strategies to maximize cash flow and reduce Days Sales Outstanding (DSO).
What you'll do
- Lead and mentor a team of collections professionals, setting performance goals, and conducting regular performance reviews
- Develop and implement strategies to improve team efficiency and effectiveness
- Create and execute effective collections strategies to maximize cash flow and reduce Days Sales Outstanding (DSO)
- Monitor and analyze collection metrics to identify trends, potential issues, and areas for improvement
- Handle escalated client disputes and work towards satisfactory resolutions
What you need
- Collections
- Voice process
- Cash flow
- Sales
- Communication