Process Associate - Digital (Web Chat & Email)
KolkataFull-time3–8 yrsUp to ₹7 L a yearPosted 2 days ago
Mid-level operations role at Gratitude in Kolkata. Needs 3+ years and a degree. Pays up to ₹7 LPA.
About the role
Process Associate - Digital (Web Chat & Email)**Company: TCS | Location: Kolkata**Job Code: 434129 | Band: BPO 1/2**Salary: Up to 7 LPA**Domain: Utilities - Electricity & Gas Customer Service**Experience: 3-8 Years**About The Role:*We are hiring Digital Customer Service Professionals for an International Utilities process.
What you'll do
- Handle customer enquiries via Web Chat, Email & Digital Channels- Resolve billing, account, payments, usage
- Handle customer queries via Web Chat & Email, providing accurate, empathetic, and timely resolutions.*Key
What you need
- Customer service
- CRM
- Data privacy
- Documentation
Good to have
- Six Sigma
- Complaint handling
- Chat support