Quality Analyst - Advance_A_Kolkata
KolkataFull-time3–6 yrsPosted over a month ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
Quality Analyst – Voice AdvancedLocation: KolkataExperience: 2–8 yearsProcess: Advanced Inbound / Blended Voice Customer CareShift: Rotational shifts, including night/graveyard shiftsJob DescriptionWe are looking for an experienced Quality Analyst – Voice Advanced to monitor and improve the quality of customer interactions for an international electricity and gas utilities process.The role involves monitoring calls, conducting quality evaluations and calibrations, identifying process and…
Good to have
- CRM
- Voice process
- Customer service
- Escalation handling
- Root cause analysis
- SOP writing