Quality Analyst - Advance_A_Kolkata
KolkataFull-time2–8 yrsPosted over a month ago
Mid-level customer support role at Gratitude in Kolkata. Needs 2+ years and a degree.
About the role
QUALITY ANALYST – VOICE ADVANCED | INTERNATIONAL CUSTOMER SERVICELocation: KolkataProcess: Advanced Inbound / Blended Voice Customer CareDomain: Electricity & Gas UtilitiesShift: Rotational shifts, including night/graveyard shiftsJob SummaryWe are looking for an experienced Quality Analyst – Voice to monitor, evaluate and improve the quality of customer interactions for an international electricity and gas utilities process.The role will focus on call monitoring, quality evaluation, calibration,…
What you need
- Root cause analysis
Good to have
- CRM
- Customer service
- Voice process
- Escalation handling
- Six Sigma
- SOP writing