Quality Analyst – Advanced
KolkataFull-time3–6 yrsPosted over a month ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
Quality Analyst – Voice AdvancedLocation: KolkataExperience: 2–8 YearsBand: BPO 2/3Salary: Up to ₹9 LPAProcess: Advanced Inbound / Blended Voice Customer CareShift: Rotational, including Night/Graveyard ShiftsJob SummaryWe are looking for an experienced Quality Analyst – Voice Advanced to monitor and improve customer interaction quality for an international electricity and gas utilities process.
What you need
- Customer handling
Good to have
- CRM
- Voice process
- Customer service
- Root cause analysis
- Escalation handling
- Six Sigma