Quality Analyst – Advanced
KolkataFull-time3–6 yrsPosted 2 weeks ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
Quality Analyst – Voice AdvancedLocation: KolkataExperience: 2–8 YearsBand: BPO 2/3Salary: Up to ₹9 LPAJob Code: 434131Process: Advanced Inbound / Blended Voice Customer CareShift: Rotational shifts, including night/graveyard shiftsIndustry: Utilities – Electricity and GasJob SummaryWe are looking for a skilled Quality Analyst – Voice Advanced to monitor, evaluate, and improve the quality of customer interactions for an international electricity and gas utilities process.
Good to have
- CRM
- Voice process
- Customer service
- Escalation handling
- Root cause analysis
- Six Sigma