Quality Analyst Jobs Kolkata | Utilities | Up to 9 LPA
KolkataFull-time4–10 yrsUp to ₹9 L a yearPosted today
Senior customer support role at Gratitude in Kolkata. Needs 4+ years and a degree. Pays up to ₹9 LPA.
About the role
About the roleWe are hiring a Quality Analyst – Voice in Kolkata to monitor, evaluate and improve the quality of voice customer-care interactions on an international electricity and gas utilities process. You will run call evaluations, check compliance, run root-cause analysis, publish quality reports and give actionable feedback and coaching support that drives measurable improvement.
What you'll do
- Run call evaluations, check compliance, run root-cause analysis, publish quality reports and give actionable feedback and coaching support that drives measurable…
What you need
- CRM
- Customer service
- Voice process
- Complaint handling
- Root cause analysis
- Escalation handling
Good to have
- Six Sigma
- SOP writing