Quality Analyst - Voice_Account | Job Code: 434126
KolkataFull-time4–10 yrsUp to ₹9 L a yearPosted 3 days ago
Senior customer support role at Gratitude in Kolkata. Needs 4+ years and a degree. Pays up to ₹9 LPA.
About the role
Quality Analyst - Voice_A | Job Code: 434126* Location: Kolkata**Band: BPO 2/3 | Experience: 4-10 Years**Salary: Up to 9 LPA**Job Purpose:*Monitor, evaluate and improve quality of voice interactions for an international Electricity & Gas Utilities process. Drive quality improvements through evaluations, compliance checks, root cause analysis and coaching support.*Key
What you'll do
- Drive quality improvements through evaluations, compliance checks, root cause analysis and coaching support.*Key
What you need
- CRM
- Root cause analysis
- Compliance
- Billing
- Reporting
- Calibration
Good to have
- Six Sigma
- Collections
- Analytics
- Voice process
- SOP writing