RTR Tower Lead – Record to Report
KolkataFull-time15–27 yrsPosted 1 week ago
Leadership accounts role at Gratitude in Kolkata. Needs 15+ years and a CA, M.Com or B.Com.
About the role
Responsibilities :Tower Ownership and Service DeliveryOwn end-to-end RTR service delivery, operational performance, and process stability.Ensure service delivery meets agreed SLAs and quality standards.Monitor performance metrics and drive customer satisfaction.Team Leadership and ManagementLead, mentor, and develop teams while monitoring individual and overall performance.Allocate resources, manage workloads, and promote collaboration across teams.Support process transitions and ensure smooth…
What you need
- Record to report
- Excel
- Six Sigma
- SAP
- MS Office
- Reporting
Good to have
- Accounting
- Root cause analysis
- Compliance
- Audit
- Budgeting