Team Lead – Digital (Web Chat & Email)
KolkataFull-time3–6 yrsPosted over a month ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
Job Title Team Lead – Digital (Web Chat & Email)Job Description : We are looking for an experienced Team Lead – Digital to manage an international customer-service team supporting customers through web chat, email, and other digital channels.
What you'll do
- Responsible for team performance, customer experience, service levels, quality, productivity, escalations, coaching
What you need
- Customer service
- Escalation handling
Good to have
- CRM
- Data privacy
- VBA