Team Lead – Digital (Web Chat & Email)
KolkataFull-time3–6 yrsPosted 3 weeks ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
Team Lead – Digital (Web Chat & Email)Job SummaryWe are looking for an experienced Team Lead – Digital to manage an international customer-service team handling web chat, email, and other digital support channels.
What you need
- Customer service
Good to have
- CRM
- Escalation handling
- Data privacy
- VBA