Team Lead – International Customer Service
KolkataFull-time3–10 yrsPosted 1 week ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
Team Lead – International Voice Customer ServiceJob Title: Team Lead – Voice_ALocation: Kolkata, IndiaJob Code: 434135Experience: 3–10 yearsBand: BPO 3/4Process: International Inbound / Outbound Voice Customer ServiceDomain: Customer Service OperationsShift: Rotational shifts, including night/graveyard shifts, weekends, and public holidaysJob SummaryWe are seeking an experienced Team Lead – International Voice to manage and support a customer-service team handling international customers through…
What you need
- Customer service
- Voice process
- Complaint handling
- Escalation handling
- Communication
Good to have
- CRM
- Root cause analysis
- Six Sigma