Team Lead – International Process
KolkataFull-time3–6 yrsPosted 5 days ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
Team Lead – Voice_ALocation: KolkataJob Code: 434135Experience: 3–10 YearsBand: BPO 3/4Process: International Inbound / Outbound Voice Customer ServiceIndustry: Customer Service Operations / BPOShift: Rotational shifts, including night/graveyard shifts, weekends, and public holidaysEmployment Type: Full-TimeWork Mode: Work from OfficeJob OverviewWe are looking for an experienced and result-oriented Team Lead – International Voice Process to manage and lead a customer service team handling…
What you need
- Customer service
- Voice process
- Escalation handling
Good to have
- CRM
- Data privacy
- Six Sigma