Team Leader – Global Collections
GurugramFull-time5–10 yrsPosted 2 weeks ago
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
Team Leader – International CollectionsJob Code: 436911 Location: Gurugram, Haryana Experience: 5–10 Years Band: BPO 3/4 Work Mode: 100% Work From Office (WFO) Shift: 24×7 Rotational Shifts, including Night ShiftsJob SummaryWe are looking for an experienced and result-oriented Team Leader – International Collections to lead a team of collections professionals handling international B2B/B2C voice collections.
What you need
- Collections
Good to have
- Voice process
- Escalation handling
- Cash flow
- Accounts receivable
- Sales
- Performance management