TEAM LEADER – INTERNATIONAL COLLECTIONS
GurugramFull-time5–10 yrsPosted 2 weeks ago
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
TEAM LEADER – INTERNATIONAL COLLECTIONS Location: Gurugram Experience: 5–10 Years Band: BPO 3/4
What you'll do
- Lead and mentor a team handling International B2B/B2C Voice Collections.Drive team performance, productivity, quality, and collection targets.Manage escalations
What you need
- Collections
- Escalation handling