Team Leader – International Collections
GurugramFull-time5–10 yrsPosted 1 week ago
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
The ideal candidate will have excellent English communication skills, strong analytical abilities, and a proven track record of meeting operational targets and improving collections performance.Key ResponsibilitiesLead, mentor, and motivate a team of collections professionals to achieve individual and team targets.Set performance goals, conduct regular performance reviews, and provide constructive feedback.Develop and implement collections strategies to maximize cash flow and reduce Days Sales…
What you need
- Collections
- Voice process
- Cash flow
- Escalation handling
- Sales
- Performance management