Team Leader – International Collections
GurugramFull-time5–10 yrsPosted 1 week ago
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
Lead, mentor, and manage a team of international voice collections professionals.Set performance goals and conduct regular performance reviews, feedback sessions, and coaching.Develop and implement collections strategies to maximize cash flow and reduce DSO.Monitor collection metrics, aging reports, and performance trends to identify improvement opportunities.Handle escalated client disputes and work towards timely, satisfactory resolutions.Identify process gaps and implement best practices to…
What you need
- Voice process
- Collections
- Reporting
- Analytics
- Cash flow
- Escalation handling