Team Leader – International Collections
GurugramFull-time5–10 yrsPosted 1 week ago
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
Responsibilities:Lead, mentor, and manage a team of collections professionals.Develop and implement strategies to improve collection performance and reduce outstanding payments.Monitor collection metrics, aging reports, team productivity, and key performance indicators (KPIs).Handle escalated client disputes and ensure timely resolution.Identify process improvement opportunities and implement best practices.Prepare and present regular performance reports to senior management.Coordinate with…
What you need
- Collections
- Voice process
- Escalation handling
- Problem solving