Team Leader_International Collections_Gurugram
GurugramFull-time5–10 yrsPosted 2 weeks ago
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
Responsibilities:Lead, mentor, and coach collections professionals to achieve individual and team targets.Develop and implement strategies to maximize cash flow and reduce Days Sales Outstanding (DSO).Monitor collection metrics, aging reports, productivity, quality, and KPIs.Handle escalated client disputes and coordinate with internal and external stakeholders.Conduct regular performance reviews, quality assessments, feedback sessions, and floor coaching.Identify process improvement…
What you need
- Collections
- Voice process
- Cash flow
- Sales
- Communication