Team Leader_International Collections_Gurugram
GurugramFull-time5–10 yrsPosted 2 weeks ago
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
The ideal candidate should have strong leadership, communication, analytical, and stakeholder management skills, with a proven track record of achieving collection targets and improving team performance.Key ResponsibilitiesLead, mentor, and manage a team of collections professionals by setting performance goals and conducting regular performance reviews.Develop and implement strategies to improve team efficiency and operational effectiveness.Drive effective collection strategies to maximize cash…
What you need
- Collections
- Voice process
- Cash flow
- Escalation handling
- Sales
- Communication