Team Leader_International Collections_Gurugram
GurugramFull-time5–10 yrsPosted yesterday
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
The ideal candidate should have prior experience in international voice collections, team management, performance monitoring, and cash flow optimization.Key ResponsibilitiesLead, mentor, and manage a team of collections professionals.Set performance goals and conduct regular performance reviews.Develop and implement strategies to improve team productivity and operational efficiency.Execute effective collections strategies to maximize cash flow and reduce Days Sales Outstanding (DSO).Monitor…
What you need
- Collections
- Voice process
- Customer service
- Cash flow
- Escalation handling
- Sales
Good to have
- Accounts receivable
- Data privacy