Team Leader – International Process
MumbaiFull-time1–4 yrsPosted 3 weeks ago
Junior customer support role at Gratitude in Mumbai. Needs 1+ years.
About the role
Job OverviewApply for an opportunity with Tata Consultancy Services (TCS), a leading global IT services and consulting company.We are looking for an experienced Team Leader – International Voice Process to manage a team of customer service associates, ensure SLA achievement, improve performance, and maintain operational excellence at the Goregaon East location.Key ResponsibilitiesMaintain team discipline, attendance, and absenteeism levels on the operations floor.Drive employee engagement and…
What you need
- Voice process
- Customer service
- Escalation handling
- Employee engagement
- Problem solving