Team Manager / Team Leader
IndoreFull-timeSenior levelPosted 2 weeks ago
Senior customer support role at Gratitude in Indore.
About the role
409130Location: Indore / ChennaiGrade: BPO 4Salary: ₹11–12 LPAEmployment Type: ContractualDomain: Team Management and Supervisory ServicesRequired Certification: Google Cloud Associate Cloud EngineerMandatory Requirement: Relevant Google Product ExperienceJob SummaryWe are looking for an experienced Team Manager / Team Leader to oversee daily operations, manage case resolution, monitor team performance, and ensure compliance with service-level objectives (SLOs).
What you need
- Escalation handling
- GCP
- Problem solving
Good to have
- Customer service
- Performance management