Trainer - Voice_A
KolkataFull-time3–6 yrsPosted over a month ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
The role will focus on new-hire training, cross-skilling, refresher training, nesting support, knowledge reinforcement and targeted coaching.Key ResponsibilitiesDeliver new-hire, process, cross-skill, upskill and refresher training for international voice teams.Develop lesson plans, facilitator guides, learner materials, assessments and certification criteria.Conduct engaging training through role plays, mock calls, case studies and practical exercises.Train associates on complex queries,…
What you need
- Voice process
- Customer service
Good to have
- CRM
- Lesson planning
- Six Sigma
- SOP writing
- Learning and development
- Curriculum development