Trainer - Voice_A_Kolkata
KolkataFull-time3–6 yrsPosted over a month ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
The role will be responsible for new-hire training, cross-skilling, refresher learning, nesting support, knowledge reinforcement and targeted coaching.The ideal candidate should have strong international voice experience along with hands-on exposure to training, coaching, nesting support or knowledge management.Key ResponsibilitiesDeliver new-hire, process, cross-skill, upskill and refresher training for international voice teams.Develop training plans, lesson plans, facilitator guides, learner…
What you need
- Voice process
- Customer service
Good to have
- CRM
- Lesson planning
- Six Sigma
- SOP writing
- Learning and development
- Curriculum development