Trainer - Voice_A_Kolkata
KolkataFull-time3–8 yrsPosted over a month ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
TRAINER – VOICE | INTERNATIONAL CUSTOMER SERVICELocation: KolkataExperience: 3–8 YearsProcess: International Voice – Inbound / Outbound / BlendedShift: Rotational shifts, including night/graveyard shiftsJob SummaryWe are looking for an experienced Process Trainer / Voice Trainer to deliver and improve training programs for international voice customer-service operations.
What you need
- Voice process
- Customer service
Good to have
- CRM
- Escalation handling
- Lesson planning
- Six Sigma
- SOP writing
- Curriculum development