Trainer - Voice_A_Kolkata
KolkataFull-time3–6 yrsPosted over a month ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
Job Description – Trainer – VoiceRole: Trainer – Voice_ALocation: KolkataExperience: 3–8 YearsBand: BPO 2/3Salary: Up to ₹9 LPAJob Code: 434137Process: Inbound / Outbound / Blended International Voice Customer CareShift: Rotational Shifts, including Night/Graveyard ShiftsJob SummaryWe are looking for an experienced Process Trainer – Voice to design, deliver, and continuously improve training programs for international voice customer-care operations.
What you need
- Voice process
- Customer service
Good to have
- CRM
- Lesson planning
- Six Sigma
- Learning and development
- SOP writing
- Curriculum development