US Customer Support Associate – Mumbai / Pune
MumbaiFull-time1–3 yrsUp to ₹7 L a yearPosted 2 weeks ago
Junior customer support role at Gratitude in Mumbai. Needs 1–3 years and a degree. Pays up to ₹7 LPA.
About the role
The role involves handling inbound calls, addressing banking and card-related queries, resolving complaints, and ensuring compliance with process guidelines while maintaining high customer satisfaction.Key ResponsibilitiesHandle inbound international customer calls related to banking and card services.Understand customer concerns and provide accurate information according to approved process guidelines.Assist customers with general account and card-related service requests, subject to process…
What you need
- Customer service
- Voice process
Good to have
- Escalation handling
- Customer handling
- Data entry
- Data privacy