Product Specialist and Trainer

About the role

The Product Specialist and trainer is primarily focused on working on escalated incidents, and reported issues with the network as well as internal GuestTek products. The Product Specialist must be able to able to work under pressure to provide quick solutions for the Clients, and needs to demonstrate an

What you'll do

• Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs
• Configuring Firewalls, Wireless Lan Controllers and Switches to maximize network efficiency and security
• Maximizing network performance through ongoing monitoring and troubleshooting
• Investigating faults in the network
• Reviewing release notes and updating network equipment to the latest firmware releases when required

What you need

• Teaching
• Firewalls
• TCP/IP
• CCNA
• Linux
• Communication