Amazon Connect Developer

About the role

We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and modern contact center platforms. This role will design, build, and support scalable solutions within a cloud-based, omni-channel customer experience platform (e.g., Amazon Connect).

What you'll do

• Software Engineering & Development
• Develop, test, and maintain Contact Center solutions within Amazon Connect with Amazon Flow builder, Lambda, and Dynamo
• Routing logic and telephony integrations
• Voice, chat, and email channel capabilities
• Contribute to contact center migration and modernization efforts

What you need

• Agile
• AWS
• Git
• Microservices
• Python
• CI/CD

Good to have

• Kafka
• Terraform
• Splunk
• IAM
• DynamoDB
• Test cases