Product & Learner Support Specialist
GurugramFull-time3–5 yrsPosted over a month ago
Mid-level customer support role at Harvard Business Publishing in Gurugram. Needs 3–5 years.
About the role
Product and Learner Support Specialist supports the delivery of high-quality client learning experiences by configuring and managing learning products and programs. This role also provides Tier 1 technical support, training, documentation, and quality control. The position will require close collaboration with cross-functional teams to meet client needs.
What you'll do
- Provide support to client teams in delivery of first-class learning experiences for clients, including, but not limited to, learning portal set-up and configuration
- Become an expert in the workings and use of our program delivery platform
- Coordinate with other HBP colleagues (e.g., Client Success, Technical Support, etc.) to execute on client portal needs and deliverables
- Confer with team members and other HBP colleagues on developing portal building processes, best practices, documentation, and supporting materials
- Aim to continually improve team processes and procedures; follow and reinforce accepted processes
What you need
- CRM
- Zendesk
- MS Office
- Sales
- Salesforce
- Splunk
Good to have
- HTML