Senior Officer, IT User Support
HyderabadFull-time1–4 yrsPosted 2 months ago
Junior HR role at Hcfa in Hyderabad. Needs 1+ years and a B.Tech, B.E. or BA.
About the role
The role is responsible for providing day-to-day technical support to employees for a range of hardware and software systems. The role focuses on diagnosing user-reported issues through discussions, performing troubleshooting and fault rectification, and ensuring timely resolution of problems, queries, or complaints.
What you'll do
- Provide first-line technical support for hardware and software issues
- Diagnose problems through user interaction and system checks
- Perform troubleshooting and fault rectification
- Escalate unresolved issues as per defined protocols
- Ensure timely resolution of user queries and complaints
What you need
- Learning and development
- Performance management
- Employee relations
- Recruitment