Administrator - Google Cloud Platform (GCP)

About the role

The GCP Support Administrator plays a crucial role in ensuring seamless operations within the Support & Operations team. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency.

What you'll do

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations
• Provide On-Call Support For Escalated Issues By Diagnosing Problems And Performing Root Cause Analysis Using Gcp Tools To Ensure Swift Resolution
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Facilitating Training Sessions For New Hires
• Independently Resolve Support Tickets Within Agreed Slas By Utilizing Gcp Services To Troubleshoot And Implement Effective Solutions
• Enhance Customer Experience And Satisfaction By Ensuring First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Meticulous Follow-Up And…

What you need

• GCP
• Root cause analysis
• Swift