Administrator (Support & Operations)
BengaluruFull-timeJunior levelPosted 1 week ago
IT support role at HCLTech in Bengaluru.
About the role
Possess the desire to understand and consistently perform in accordance with the fundamental core operational processes
What you'll do
- Attempt to troubleshoot, satisfy or resolve problems, 70 percent of the time, on the first call
- Correctly refer unresolved problems to the appropriate work group 90 percent of the time, providing the appropriate notification and follow up to resolution
- Provide efficient, courteous and responsive advanced level technical support to all WBG staff and their representatives in one primary area and one secondary area as…
What you need
- Telecom