Group Operations Manager
ChennaiFull-timeFresherPosted 1 week ago
Entry-level operations role at HCLTech in Chennai. Open to freshers.
About the role
To ensure account retention, generate revenue at the account level, and fulfill all project deliverables according to customer requirements through effective team management and monthly reviews.
What you'll do
- Ensure generation of revnue at account level
- Focus on retaining accounts slated for renewal or maintaining high levels of customer satisfaction (ACSAT)
- Ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
- Identify attrition percentage in accounts and take up initiatives to reduce the same
- Implement Profit Implement Plan (PIP) through levers like Automation
What you need
- Team management