Lead Administrator (Support &Operations)
A KonduruFull-timeFresherPosted 1 week ago
Entry-level IT support role at HCLTech in A Konduru. Open to freshers.
About the role
To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.
What you'll do
- Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction
- Provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues
- Work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers
- Contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction
- Proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents
What you need
- ITIL
- Root cause analysis
- Data privacy