Senior Process Associate
ChennaiFull-timeMid levelPosted 1 week ago
Mid-level operations role at HCLTech in Chennai.
About the role
To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.
What you'll do
- Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses
- Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
- Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement
- Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards
- Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases
What you need
- Customer service