SeniorAdministrator - Critical Incident Management
NoidaFull-time3–7 yrsPosted 1 week ago
Mid-level software engineering role at HCLTech in Noida. Needs 3+ years.
About the role
Lead Major Incident Management (MIM) bridges for P1/P2 incidents Coordinate war rooms with technical and service restoration teams Ensure rapid service restoration with minimal business impact Oversee end-to-end incident lifecycle management Ensure proper incident classification, prioritization, and escalation
What you'll do
- Lead Major Incident Management (MIM) bridges for P1/P2 incidents
- Coordinate war rooms with technical and service restoration teams
- Ensure rapid service restoration with minimal business impact
- Oversee end-to-end incident lifecycle management
- Ensure proper incident classification, prioritization, and escalation
What you need
- Root cause analysis
- ITIL
Good to have
- ServiceNow