SeniorAdministrator - Knowledge Mgmt

About the role

Create, update, and maintain knowledge articles and SOPs Ensure accuracy and completeness of knowledge base content Manage knowledge lifecycle including creation, validation, and retirement Perform periodic review and cleanup of outdated knowledge articles Capture resolutions from incidents and problems into knowledge articles

What you'll do

• The ITSM Process Manager L2 (Knowledge Management) is responsible for execution and governance support of Knowledge Management processes within a managed services…
• The role focuses on knowledge lifecycle management, knowledge base accuracy
• Create, update, and maintain knowledge articles and SOPs
• Ensure accuracy and completeness of knowledge base content
• Manage knowledge lifecycle including creation, validation, and retirement

What you need

• SOP writing
• ITIL

Good to have

• ServiceNow