Service Delivery Director (DPO)
ChennaiFull-time18–25 yrsPosted 1 week ago
Leadership software engineering role at HCLTech in Chennai. Needs 18–25 years.
About the role
We are looking for a seasoned General Manager – Operations & Delivery to lead end-to-end service delivery across SAP, Finance & Accounting (F&A), ITSM, and digital operations. This role will own delivery outcomes, customer relationships, and commercial performance for a global portfolio, ensuring high-quality execution, strong governance, and continuous business growth.
What you'll do
- Own end-to-end delivery across multi-domain managed services engagements
- Ensure adherence to SLA, KPI, CSAT, and contractual commitments
- Lead transition and stabilization of services (T&M → Managed Services)
- Drive operational excellence, standardization, and risk management
- Act as primary executive interface for customer stakeholders (CxO / Customer leadership)
What you need
- LLMs
- ERP
- Record to report
- Accounts payable
- Accounts receivable
- Cross-selling
Good to have
- SAP FICO