Service Delivery Manager (DFS)
ChennaiFull-timeMid levelPosted 1 week ago
Mid-level software engineering role at HCLTech in Chennai.
About the role
Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives takenupfor Profit Improvement Plan.
What you'll do
- Anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation , Lean IT implementation)
- Plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met
- Guide, manage, develop, engage the team thereby ensuring employee retention
- Ensure customer engagement / satisfaction and referenceability
- Ensure upskill/ creation of resources through internal academies/ trainings and growth rotation
What you need
- Lean