Service Delivery Manager
GurugramFull-timeMid levelPosted 1 week ago
Mid-level software engineering role at HCLTech in Gurugram.
About the role
To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.
What you'll do
- Define and implement clear service level agreements (SLAs) for support operations
- Managing Cost of providing service within budgeted levels
- Ensure process effectiveness and continual service improvement
- Managing risks and escalating appropriately to Sr Management
- Co-ordination with onsite track leads and engaging with Customers