SME - Azure & Cloud Security, Palo Alto Firewall

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the Support & Operations domain. Leveraging expertise in Azure Security and Palo Alto technologies, this role emphasizes effective analysis and adherence to quality norms to enhance customer satisfaction and operational efficiency.

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets/Incidents By Utilizing Azure Security Protocols And Palo Alto Tools
• Conduct Mentoring Sessions For Administrators And Team Members, Develop Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Ensure Compliance With Human Error Standards While Actively Participating In Capacity Planning Discussions To Optimize…
• Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Azure Security Insights To Address And Resolve Any Issues Effectively
• Validate And Analyze Performance Data Through Root Cause And Trend Analysis Using Azure Security Metrics

What you need

• Firewalls
• Cloud security
• Azure
• SOP writing
• GCP
• Root cause analysis

Good to have

• Network security